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We love hearing from you!
Fill out the form or email us at hello@vslcollection.com; we’ll get back to you as soon as possible during the times (10-4 EST).
For more urgent matters you can call us 268-785 3269 and speak directly with someone to find what YOU need
- hello@vslcollection.com
- 1-268-785-3263
Frequently asked questions
When you order something, we will email you to confirm it within one business day. We ship most items within 72 hours, but if we are out of stock on the product you ordered, we will email you to let you know. We will not charge your card until the item is shipped. To check the status of your order, go to "MY ACCOUNT" at the top of any page on our website.
VSLCollection.com is committed to your privacy. No one but you will be able to view your account information, purchase history or credit card number. Your personal information will not be sold, and you can close your account at any time.
If you need to contact us, please do so by clicking here. You can also call our Headquarters in Antigua directly at 1-268-785-3269. Someone will always be available from Monday to Friday from 10am to 4pm Eastern Standard Time. You can also leave a message on off-hours and someone will return your call the next day. Our in-store customer service people are happy to assist you with any questions.
VSL Collection is currently shipping to Canada, United States, and the Caribbean. We will be rolling out to other countries soon. Please join our mailing list for updates.
We understand your concern about shopping online. VSLCollection.com is committed to your privacy and security. We use a number of devices to make sure your information is safe when you shop with us. We use SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. This means that your personal information is private and will never be shared or sold to any other organization. We also advise all of our users to protect their credit card number by never sending it (or their VSLCollection.com password) via email.
Your credit card will be charged when you place your order. The shipping time is currently 9-21 business days.